Refund policy

Return & Refund Policy

At K2GO Cosmetics, we want you to love your purchase. Because our products are personal care and cosmetic items, we maintain strict hygiene and safety standards.

Returns

Due to the nature of cosmetic products, we do not accept returns or offer refunds on products that have been opened, used, or altered.

If you change your mind after placing an order, please contact us as soon as possible at info@k2go-cosmetics.ca. While we cannot guarantee changes or cancellations, we will do our best to accommodate your request before your order has been processed or shipped.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive:

a damaged item,
a defective product, or
the wrong item,

please contact us within 7 days of delivery at info@k2go-cosmetics.ca.

To help us resolve the issue quickly, please include:

your order number,
a description of the issue, and
clear photos of the product and packaging.

Once we review your claim, we will determine whether you are eligible for a replacement, store credit, or refund.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

Opened or used cosmetic products
Skincare and beauty products
Items with broken safety seals
Sale or clearance items
Gift cards

We reserve the right to refuse returns that do not meet these conditions.

Exchanges

We do not offer direct exchanges.

If you received a damaged, defective, or incorrect item, we will gladly send a replacement when applicable. Otherwise, if you wish to purchase a different product, please place a new order through our store.

Refunds

Refunds are only issued in the following situations:

You received a damaged or defective product.
You received an incorrect item.
Your order was cancelled before shipment.
A product is unavailable after your order has been placed.

If your refund is approved, it will be processed to your original payment method within 5–10 business days after approval. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@k2go-cosmetics.ca.